Política de reembolso

At Smart Cook by Chef Marín, your satisfaction is our top priority. We stand behind the quality of every product we select, and we want you to shop with complete confidence. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, items must meet the following conditions:

• The item must be unused, unwashed, and in its original condition.
• All original packaging, tags, and accessories must be included.
• A proof of purchase (order confirmation email or receipt) is required.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned:

• Items that have been used, washed, or altered in any way.
• Products with missing, torn, or damaged original packaging.
• Clearance or final-sale items (explicitly marked as non-returnable at the time of purchase).

2. How to Initiate a Return

1. Contact Us: Send an email to hello@smartcookbychefmarin.com with your order number and the reason for the return.
2. Review: Our team will respond within 1–2 business days with instructions and, if applicable, a return shipping label.
3. Ship: Package the item securely.

Important: Please do not send your item back without prior authorization. Returns sent without approval cannot be processed or accepted.

3. Refunds & Inspection

Once your returned item has been received and inspected, please allow 2–3 business days for us to inspect the item. We will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be automatically processed, and a credit will be applied to your original payment method within 5–10 business days, depending on your bank or card issuer.

4. Exchanges, Damaged, or Defective Items

If you receive a defective, damaged, or incorrect item, we will replace it or issue a full refund at no additional cost to you.

• Please inspect your order upon reception and contact us immediately (within 30 days of delivery) at hello@smartcookbychefmarin.com.
• Please include your order number, a brief description of the issue, and photographic evidence of the damage or defect so we can prioritize your case.

5. Return Shipping Costs

• Our Error: If the return is due to our mistake (wrong item sent, defective or damaged product), Smart Cook by Chef Marín will cover all return shipping costs.
• Customer Choice: For all other returns (change of mind, wrong size ordered, etc.), the customer is responsible for the return shipping fees.

Note: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit.

6. Contact Us

If you have any questions about our return policy or need assistance with your order, please do not hesitate to reach out: